I think a family member has a gambling problem at shan789 — what can I do?

We cannot share another person's gambling account details directly. However, you can contact shan789 at support@shan789.wine to share your concerns about that player and express a wish for self-exclusion on their behalf. Support will be provided with care.

Play Responsibly

shan789 — Responsible Gaming Guide

Gaming should be entertainment — not a way to earn income. shan789 fully supports you in staying in control and enjoying yourself safely.

What is Gaming Control

For players aged 21 and above only

At shan789, gaming is purely entertainment — it is not a guaranteed way to recover money you have lost. Responsible gaming means knowing your financial limits, staying within them, and keeping a healthy balance between gaming and the rest of your life.

At shan789, the safety and wellbeing of every player comes first. That is why we provide tools to set personal limits that suit you, and to take a temporary or permanent break whenever you need one.

Note: Gaming can be a good experience when you accept that losses are possible and play for fun. But if you keep playing in the hope of winning back what you have lost, problems can follow.

shan789's Protection Tools

Here you can learn about the tools we provide so you can manage your own gaming.

Deposit Limit

Set your own maximum deposit amount — daily, weekly, or monthly. Knowing your budget is set before you play gives you more peace of mind at the tables.

Session Time Limit

Set a playing time limit in advance and you will receive a notification when that limit is reached. You can then review and adjust your session as needed.

Temporary Time-Out

If you want to pause gaming for a while, you can take a Time-Out from 24 hours up to 30 days. During that period, access to play on your account will be blocked.

Self-Exclusion

When you want to step away from gaming, you can use the Self-Exclusion tool. You will only be able to return once the exclusion period has ended.

24/7 Support Service

If you have any concerns related to gaming, you can reach us anytime via Live Chat in Burmese, 24/7. Feel free to share anything in confidence.

21+ Age Restriction

The shan789 platform is for players aged 21 and above only. Anyone under that age is not permitted to play any games.

Signs of Problem Gambling

If any of the following signs apply to you, be aware that gambling may be causing harm.

Continuing to gamble in an attempt to recover money that has been lost
Trying to stop or limit gambling time but being unable to do so
Gambling is affecting your family, work, or finances
Taking out loans to fund gambling or stopping essential purchases
Hiding gambling activity from family or friends
Feeling a constant urge to gamble and being unable to go without it
Gambling is causing sadness, stress, or emotional distress

Are you or someone you care about showing these signs?
Contact shan789 via Live Chat 24/7 to request support. You can also reach us by email at [email protected].

How to Self-Exclude

Contact shan789 Live Chat

Open Live Chat on the shan789 platform and let us know in Burmese that you would like to set up Self-Exclusion. Support staff are on duty 24/7.

Choose a Period

Decide whether the period will be temporary (30 / 90 / 180 days) or permanent, then let the support staff know. They will apply the restriction based on the period you specify.

Confirm Account Block

After Self-Exclusion is set up, you will receive a confirmation email from [email protected]. All access to play during that period will be blocked.

Reactivation Process

If you wish to play again after the set period has ended, contact support once more to request reactivation. For permanent Self-Exclusion cases, there is a more thorough review process before reactivation can be granted.

How to Set a Money Budget

Decide Before You Play

Decide in advance how much you are willing to lose in a single session and do not go beyond that amount. The minimum deposit on shan789 is 5,000 Ks, so you can use that as a starting point when setting your budget.

Stop When You Lose

When you reach the loss limit you set in advance, stop playing immediately. Be aware that chasing losses can lead to even greater losses.

Do Not Play While Drinking

Playing while consuming alcohol or other substances that impair judgment can affect your decisions and lead to greater financial losses.

Do Not Treat Gambling as Income

Even if you win money from online gambling, do not treat it as a regular source of income. Think of it only as entertainment spending, and play only with money you can afford to lose.

How to Get Support

shan789's support team is ready to understand and help with gambling-related issues directly in Burmese.

Live Chat (24/7)

Click Live Chat on the shan789 platform to talk directly in Burmese. Support is available 24 hours a day, 7 days a week.

Contact by Email

Send an email to [email protected] to share any gambling-related concerns. Your personal information is handled with full privacy protection.

shan789's Policy and Commitment

shan789 is a platform that puts the safety and wellbeing of every player first. Our commitments are —

Strict verification procedures are in place to prevent anyone under 21 from playing
Players' financial and personal information is protected with SSL encryption
Deposit limits and Self-Exclusion are applied immediately upon player request
Game results are monitored to protect Fair Play
Player personal data is never sold or shared with third parties

Play safe and enjoy the games

Make full use of the limit tools and services shan789 provides, and play at stakes that suit you.

Questions about Responsible Gambling

You cannot return until the Self-Exclusion period has ended. Once it expires, contact shan789 Live Chat and request reinstatement through the verification process. Note that permanent Self-Exclusion cases require more extensive checks.

Yes, a deposit limit takes effect immediately once set. If you want to increase the limit, you must contact support, and in some cases there will be a waiting period. Lowering a limit can be done straight away.

During a Time-Out, playing is suspended, but you can still process withdrawals through shan789 Live Chat. Your account balance is kept safe and will not be lost.

shan789's Live Chat support is available 24/7 in Burmese. If you feel you may have a gambling problem, reach out via Live Chat to request self-control tools. You can also email [email protected]. Your personal information will be kept confidential.

We cannot share another person's gambling account details directly. However, you can contact shan789 at [email protected] to share your concerns about that player and express a wish for self-exclusion on their behalf. Support will be provided with care.

When opening an account at shan789, there is a verification process to confirm the player is 21 or older. If an age violation is detected, that account will be suspended immediately and the matter handled in accordance with the law.

Games you can keep playing responsibly at shan789

Browse the game and betting sections shan789 offers so you can play in a safe way.