shan789 FAQ — All Questions

You must wager 20x the bonus amount before you can withdraw it. For example — if you deposit 20,000 Ks you receive a bonus of 24,000 Ks, making your balance 44,000 Ks. To withdraw, you must wager 24,000 Ks × 20 = 480,000 Ks. Bonus winnings can only be withdrawn once the wagering requirement is met. The wagering contribution may vary depending on the type of game you play.

When you invite a friend to shan789 through the referral program, you receive 8% of their first deposit as a bonus (up to 10,000 Ks per person). On top of that, you will continue to earn a weekly 0.2% commission on every valid bet your friend places. Refer ten friends and you can earn a noticeable passive income.

No. The shan789 welcome bonus is given once per account only. It is calculated automatically on your first deposit only, and the welcome bonus will not apply from your second deposit onward. If you try to open two new accounts to claim the bonus again, both accounts may be closed, so please be careful.

When you make your first deposit after opening an account, a 120% bonus is added automatically. The maximum bonus is 300,000 Ks and the wagering requirement is 20x (you must wager only the bonus amount 20 times). For example, if you deposit 520,000 Ks, you receive a bonus of 300,000 Ks and must wager 300,000 × 20 = 6,000,000 Ks. No code is needed to claim the bonus — it is credited automatically.

shan789 has two support channels — (1) Live Chat on the website for instant contact, and (2) email at [email protected]. Both channels are served in Burmese. Support is not available through Telegram, Viber, or Messenger.

The shan789 support team is available 24/7 — 24 hours a day, 7 days a week. Whether it is morning or night, a holiday or not, you can reach us anytime via Live Chat. If you send an email, the team will read it and get back to you promptly.

All shan789 support services are provided in Burmese (Myanmar language). Because we want Myanmar players to be able to resolve issues in their own language, you can write to us directly in Burmese.

To help us resolve your issue quickly, please have the following ready — your account username, the transaction ID for any deposit or withdrawal (if available), the MMT time when the issue occurred, and a screenshot. With this information on hand, our team can investigate and resolve your issue much faster.

Moving up the shan789 VIP tiers depends on how regularly and consistently you play. The more actively you play week after week and month after month, the greater your chance of moving up. If you want to know the details of your VIP status, contact the support team via Live Chat.

There are three VIP tiers —

• Bronze: weekly cashback up to 0.3%
• Silver: weekly cashback up to 0.5%
• Gold: weekly cashback up to 0.8%

The higher your tier, the higher your cashback rate. The best benefits are available once you reach Gold tier.

VIP players enjoy higher weekly cashback amounts, priority Live Chat support, and exclusive promotions matched to their VIP tier. The higher your tier, the better the rewards and service you get from shan789.

Weekly cashback is calculated once a week and paid out at the cashback rate for your VIP tier. Bronze tier players can receive up to 0.3% of net loss, Silver — up to 0.5%, Gold — up to 0.8%. Cashback is credited directly to your account with no wagering requirement.

shan789 offers five deposit methods — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. The minimum deposit for all methods is 5,000 Ks, with the same processing rate across all options. The minimum withdrawal is 30,000 Ks.

To deposit with KBZPay, log in to your shan789 account and select KBZPay as your deposit method. Send payment of 5,000 Ks or more via the KBZPay app to the shan789 receiving account number shown. After the transfer, keep your transaction reference number — you will need to show it to the support team if any issue arises.

shan789 does not charge any commission on deposits. However, the payment provider itself may have its own service fees (for example, bank charges), which are outside shan789's control. Check your payment method's fee structure before making a deposit.

If your deposit has not appeared in your account after 15–30 minutes, take a screenshot of the transaction and contact the support team via Live Chat. Include the transaction ID, amount, and deposit time (MMT) so they can investigate and resolve it quickly.

You can deposit with Wave Money. Log in to your shan789 account, select Wave Money as your deposit method, and transfer 5,000 Ks or more from the Wave Money app to the account number shown. Wave Money's wide coverage across Myanmar makes it a convenient option for players in remote areas.

First, clear your browser cache — on Chrome, go to Settings → Privacy and Security → Clear browsing data → select Cached images and files, then tap Clear data. On Safari, go to Settings → Safari → Clear History and Website Data. Then check your internet connection, and if you are on Wi-Fi, restart your router. If it is still slow, contact us via Live Chat.

If your connection drops during play, the game server continues to record your session. Once you reconnect and log back in to shan789, you can check the result in your game history. If you think the result is incorrect, contact the support team with the game ID and a screenshot.

You can access shan789 directly in your phone browser (Chrome, Samsung Internet, Safari) — no app download needed. The website is built with a mobile-friendly design, so you can fully enjoy slots, live casino, football, crash games, and card games on your phone.

shan789 works on any phone model as long as it runs a browser on Android 8.0 or above or iOS 13 or above. Keeping your browser up to date and having a stable internet connection are the two key factors for a smooth experience.

Yes, you can. On Chrome (Android), tap the browser menu (⋮) and select "Add to Home screen". On Safari (iPhone/iPad), tap the Share icon (□↑) and choose "Add to Home Screen". That shortcut lets you open shan789 directly like an app, making it easier to play.